Locate an Auto Repair Shop in Townsend, Delaware

Early in August 2010 I had to travel 300 miles on a day that was 107 degrees. It was evening @ 4:00PM. The air conditioning system was on as I started the car. As I attempted to increase the cooling by turning up the fan speed nothing came out. Since I am mechanically oriented I checked the engine compartment. I noticed freon escaping from the top of the compressor. Since I had upgraded a 1991 Acura Integra from R-12 to R134a that I also own I assumed this was just a minor leak. I went on my trip without a/c; I arrived with my clothes sticking to my body. Upon closer examination I noticed a hole on the front side of the compressor. It looked like it was hit with a hammer (ie heavy object). Since there are covers underneath and the compressor sits directly behind the condenser there is no way an object from the road could be projected to that spot. I was able to get the same compressor that came from a parts car. I replaced the compressor with a new serpentine drive belt. Once started there was noise that I could not pinpoint. It sounded worse when it was driven not even 6 miles. The drive belt heated up beyond normal. I was able to make to the Acura dealer where I had purchased it. A seasoned mechanic pointed out this compressor had been in a front end accident and the pulley was cocked. Therefore the drive belt was not in alignment. That's why it was making noise and heating up. Since my car was a 2005 Acura TSX with just turning 75K miles as I left on my trip it was clearly out of warranty. I had assumed it was my bad luck and I had to repair it at my expense. I asked the dealer for goodwill assistance. The service manager had a technician put it on the lift to check it out. He determined the clutch was not spinning freely with the a/c off. And since I attempted a repair to replace the compressor, Acura was not interested in assisting me. The repair at the dealer would be @ $4000 plus the cost of flushing the a/c system which the dealer is not equipped to perform. Parts alone would cost @ $2000. Long story short I could not get the pulley off the used compressor. I swapped my clutch/pulley assembly with the used compressor. I had it pressure tested which it failed. I asked the dealer Open Road Acura formerly Wayne Acura for assistance. The service manager Michael Vandenberghe and the DPSM for Acura Parts & Service from Acura Division of American Honda Motor Co., Inc Dustin Townsend who was on-site that day refused me any goodwill assistance. This is only my 2nd new car. The 1st was an Acura Integra, 1991 which has some 227K miles. I replaced only maintenance and wear items only such as brakes, exhaust, tires. And no not even the clutch; it is original. Prior to the TSX I would be a repeat buyer. But after the A/C compressor grenading and the lack of customer service I experienced I will definitely re-think my next car purchase. The grenading is a term I encountered on Acurazine which other fellow TSXer's have experienced. As I opened the compressor it was a mess of ground aluminum pieces. How can I determine if this is simply a defective clutch or a victim of "Black Death" a term which I encountered here at Edmund's? Are the other manufactured a/c parts from a place such as Discount A/C Parts equal to or better than the Kehien OEM parts from Honda? Is there any was that I have recourse with Honda? I asked if this was a recall item. The answer from both was there is not enough incident to warrant a recall.

I purchased a new pearl blue Honda V6 LX 115 miles. I got a great deal!! But not at first. I went to tamaron Honda (Birmingham,al) and they wanted 27,360.00 out the door for a 2010 V6 EX and that was including a 2002 Honda LX with 145000 miles. Guess I had retail written on forehead. It was out of my budget so I had to go to a 2010 ex 4 cyl there final was 22,000 So I thought that was a good deal(was wrong). I wanted to drive it home before it signed on dotted line. I took it to a friend and he told me to find another Honda dealer and see if they could beat price. I called Townsend Honda (Tuscaloosa,Al). Now hold onto your seats.. They had the same 2010 ex 4 cyl for 18600 out the door with trade. The 2010 EX V6 was 22860.00 out the door. I drove car back to dealer and told them I found a better deal and the were pissed. They asked who and what price. They even called them and verified (Cloke and dagger style) They still said the were lying to me and said it was impossible for them to sell these for that. I took my old Honda and traveled 70 miles and got the v6 I wanted... The other dealership called and said they would do whatever it took to get my business but when I told them I already signed on dotted line they hung up. I will never buy from tamaron Honda.. They were very unprofessional. So if you want a GREAT DEAL CALL TOWNSEND HONDA TUSCALOOSA ,,AL I Bet they beat any other dealers price.. Happy shopping. One final note. Tamaron said ( we sell hundreds of cars a month and they have only sold 30 this month.) well now they sold 31 and they got my 22860.00. I bet those other car buyers that went to tamaron will go to Townsend next time or after they read this. And remember by law you have 3 days to return a car no matter what you sign.

Thanks for all the information. I'll check out the dealers that you mentioned. You may also want to check out Precision Honda in Jasper. I haven't called them yet, but I purchased my '07 Pilot EX-L from there. I have nothing but positives about the dealership. They gave me a great on-line/over-the-phone price (thanks Edmunds forum!), an unexpected value on my trade, and worked out an excellent financing package. I did not purchase from Townsend Honda in Tuscaloosa, as they could not match Precision's price. They provide great service for my Pilot, but do not seem to budge much on their new car pricing (I've been to see them about the Odyssey).

I purchase a used 2005 Nissan Pathfinder from a None Nissan Dealer (Townsend Chevrolet) without a Warrenty. After 3 years the vehicle Vibrates everytime you drive it. My mechanic put the dynostic hand held unit and it read a code, which meant that it was the Catalytic Converter on the Passenger Side, I replaced the Catalytic Converter, and that didnt fix the problem, the vehicle still vibrates when you drive it. After reading all the complaints, it seem to me what I have is a problem with the radiator coolant leaking into the transmission. I would like to know what are my rights on getting my vehicle repair, and who should I complaint to and where to send the letter. HELP PLEASE

I bought from Townsend Honda in Tuscaloosa, AL.