Locate an Auto Repair Shop in Marshall, Alaska

Thanks for your words. (Based on previous posts and your recommendation regarding the podcast I have inferred that you are either Steve, Steve or Marshall. If this is not correct, I apologize.) I listened, with interest, to the entire podcast that you recommended. Clearly, the the SM being interviewed was either you or one of the other two (sales managers) SMs at Ourisman. I found much of the interview informative and revealing, but especially the discussion of how the interviewer ended up at Ourisman. Regardless of which SM did the interview, I was shocked at how, in my opinion, Ourisman was willing to shoot itself in the foot and, for that matter, why you would recommend that potential customers listen to the interview. My understanding of the situation, as presented in the Podcast, the interviewer/customer/buyer described how he had come into your dealership because he had been quoted a price over the phone that was to have included everything, except TTL. When he got to your dealership to close the deal, there were suddenly two additional charges that were added: destination and some type of accessory package. The customer was very upset that he had been lied to, at which point, you or one of the other SMs took over to resolve the situation. What was most revealing was that at no point during the interview did the SM appear to offer an apology for the salesman's conduct, state this was not common practice at Ourisman or claim that the customer had misunderstood the phone offer. Quite to the contrary, in fact. It appeared, in my opinion, based on the interview, the SM acknowledged that this or similar tactics are employed by Ourisman to get customers in the door, where the real deal can be made. The customer/interviewer referred to "having been lied to", but the SM doing the interview thought that word had too much of a negative connotation. At no time did the SM claim that the customer had misunderstood the conversation with the salesman. As I stated previously, I understood the SM being interviewed to say that this was a necessary tactic that your sales staff employed to get people through the doors to complete the sale. There was a quote something to the affect that sales happen at the dealership, not at home. Wow, I was shocked to hear, what I understood the SM to be saying: as necessary, we will mislead people over the phone to get them into the dealership. The interviewer/customer charitably, in my opinion, referred to this as 'gray area' of dealer integrity. I would not be nearly as charitable in describing such tactics. This certainly sheds new light on the misunderstanding your dealership had with the original poster, Rohitk. Similar to this case, Rohitk claimed a quote was given over the phone and when he arrived at the dealership, the deal agreed to over the phone had changed considerably. Regardless of whether Rohitk's claimed number was reasonable for an EX-L RN or not, I now, after having listened to the interview, find it entirely plausible, even probable, that Ourisman could have misrepresented the numbers over the phone in order to get the customer in the door to begin negotiations. Even if I have misinterpreted some of the comments in the interview (I would encourage anyone considering a purchase at this dealership to listen to the full interview and judge for themselves), this represents, at a minimum, one case where a customer was deceived over the phone regarding an offer and the dealership's representative (SM) did not deny, apologize for, or in any way attempt to distance himself or the dealership. In my opinion, this gives Rohitk's claims significant, additional corroboration.

I have 159,000 miles and so far I had to replace the battery at 5 years, replaced the timing belt and water pump at 130,000 miles. I looked at the belt and it was still in really good condition. At 75,000 miles I did put on 4 new struts. At about 140,000 miles I did change out the rotors front and back. Also had to replace the driver window regulator for about $200. I have noticed that the deicer doesn't work in the back window, but if it is foggy the front defogger tends to clear the back in minutes. I did get the key fob receiver fixed under warranty a long time ago, but now the only remaining key fob went out, may be the battery? Either way, just towed a medium sized Uhaul trailer from Las Vegas to Boston, then down to Western NC and back up to MA! Excellent value for what I paid for the car back in 2004. I recently out new tires on the car and it passed the struts diagnostic. Love this car and since it is paid off is even that much better!

"A new West German headquartered Auto Union was launched in Ingolstadt, Bavaria with loans from the Bavarian state government and Marshall Plan aid.[19] The reformed company was launched 3 September 1949 " >didn't exist in 1939. Thanks. Typo.

The Marshall plan also didn't exist in 1939. It started in 1947.

>if Germany wants to bail out Audi, Marshall Plan is US money!