Locate an Auto Repair Shop in Akron, Iowa

Certified letter going out in the morning, followed by a complaint to the Akron, Ohio BBB. I posted this story on cadillac dot (you know the rest). A couple of days back, another of Towell Cadillac's victims came out of the woodwork. He bought his car on or about March 25. Turns out they gave him the same exact "in service" date that they fed me, and like me, he was shorted 7 months of factory coverage. Looks like a pattern to me: Lets screw the out of state buyers. They are not going to bring suit in Ohio

I purchased this car out of state, from Towell Cadillac in Akron Ohio, and negotiations were done via phone and fax. I have a fax from the sales person with his handwritten note stating that the "in service" date was January of 2010. The car in question is a Certified 2010 CTS Sport Wagon with 1,250 miles on the odometer. Thanks to my servicing dealer, I found that the actual "in service" date was May of 2009. Essentially, I've been shorted 7 months of factory warranty. I called the sales person about this issue and he promised to call back after doing some "research". Towell charged me $1695, or $70.26 for each month of certification coverage. I think that the missing 7 months of warranty should be worth at least $70.26 x 7 months or $494. After numerous phone calls to Towell Cadillac concerning the warranty on my CTS, they freely admit that I was mislead about the "in service" date on the car. I've been shorted 7 months of factory warranty and they refuse to make any refund. I thought some of the Toyota dealers skirted pretty close to the edge, but Towell's behavior is flat out unethical. It took ten years to get me back into a domestic car and the deal really leaves a sour taste. I really do like the CTS sport wagon, but every time I look at it, I'll be thinking about how Towell hosed us. Towell sells a lot of cars on the net, especially E-Bay. They probably get a lot of out of state buyers, and couldn't care less about repeat customers.

Its sad this has happened to these vehicles,but what is worse is the blase (sp?) attitude the reps have that we talk to at Isuzu about this.Ford handled their recall with grace and fairness,and so did Toyota on the Tacomas buyback couple years back,as I know because I hauled a couple hundred into Ganley Toyoat in Akron...I think the main reason here is because Isuzu is essentiall y gone,other than the commercial truck market. The NHSTA needs to step in,IMO,and mandate that the give people at least KBB fair or NADA trade value.I bought mine cheap cause it need some welding and tires,starter,battery,etc,but when I was done it was fine.....then 3 months later the rear snapped and took out the brake line.Lucky my wife was injured or anything!

I just helped my parents purchase a 2011 Altima 2.5S sedan with splash guards and floor mats as the only additional options. I always come to these forums before purchasing to get an idea of what people are paying so I thought I would post the deal we got to help others out. We are in the Cleveland/Akron OH area. MSRP: $23,140 Our Price: $17,490 (includes $1,750 in incentives) Doc Fees: $250 Sales tax of 6.25%: $1218.13 Title and License: $33.50 Total out the door price: $18,991.63

To reset the computer hit the Display button until you get the information you are seeking then press the display button again until it resets. You can do this to all the cumulative displays as well. Don B